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SALTY’S MISSION STATEMENT |
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A LEGENDARY, UNBRIDLED PASSION FOR PERFECTION
HAPPY GUESTS INTERNATIONAL, INC. dba:
SALTY’S SEAFOOD GRILLS
Words Direct Thoughts, Thoughts Direct Actions.
We dedicate ourselves to creating a truly outstanding service and entertainment
business, The Best Seafood & Steak Restaurants in the
Seattle and Portland, recognized as a great restaurant company to
do business with and a great place to work.
We are an outstanding restaurant company. We exceed our guests' expectations
through empowered people, guided by shared values and commitments.
THIS REQUIRES:
• A consistent GUEST FOCUS for our company which all of our people
understand and feel passionate about, recognizing "A Happy Guest
Is The Cornerstone of Our Success."™
• An EMPOWERED RESTAURANT ORGANIZATION which is both motivated
and supported to satisfy guests to the fullest extent of our capabilities.
• A set of SHARED VALUES AND COMMITMENTS which guides all of our
decisions and actions.
To make this a reality we acknowledge everything starts with the GUEST.
The voice of the guest drives our actions. It is understood that everyone
listens to our guest, understands what the guest's needs are and delivers
to exceed those needs. Processes are developed which add value to our
guests, and activities are eliminated that do not. Over time this will
allow us to build mutually beneficial partnerships with our guests. This
is the essence of our long-term sustainable competitive advantage.
Those associates closest to the guest are at the top of our organization.
They must be EMPOWERED to satisfy our guest's needs. The rest of our organization's
role is to help those closest to the guest by providing resources and
removing obstacles. Empowered associates exercise their freedom to act
within their area of competence, take responsibility, accept accountability,
exercise initiative and deliver results. Empowering leaders create the
restaurant environment by providing the vision and latitude for action.
Empowered people see themselves as restaurant owner-operators, recognizing
what is good for the guest is good for the company and good for them as
individuals.
Salty's, a guest-focused restaurant company, is guided by shared values
and commitments. The shared values we live by are:
Diversity- We respect the individual and seek value
and promote differences of race, nationality, gender, age, background,
experience and style.
Communication- We listen and speak clearly, consistently and respectfully.
Clear communication and understanding is the root of our strength and
our success.
Integrity- We do what we say.
Honesty- We speak openly and directly, with care and compassion, and work
hard to understand and resolve issues.
Attitude- We have a positive, can-do attitude about ourselves, our guests,
our fellow associates and our company.
Accountability- We all understand what is expected of us and are fully
committed to meeting those expectations.
Teamwork- Working on real guest needs, we combine functional excellence
and cross-functional teamwork to produce exceptional results.
Balance- We respect the decisions individuals make to achieve professional
and personal balance in their life.
By living these shared values every day, with a passion, we build mutual
trust. On this foundation we build the outstanding Restaurant Company
that our Guests, our Shareholders and our Associates want and expect.
Through guest focus, empowerment and shared values and commitment, we
are an extraordinarily successful seafood and steak restaurant company.
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